Frequently Asked Questions
YOU ASKED. WE ANSWERED.
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People buy our products primarily for the following reasons:
1. Our earbuds are designed for sleep, in both size (small) and shape.
2. We have the most comprehensive and technologically advanced Sleepscapes Library.
3. We are the only sleep product to incorporate binaural beats in our library optimized for deep sleep.
4. We have 5-star live customer support 24 hours per day, 7 days per week.
5. Our Sleepscapes library can be downloaded so you don't have to always stream.
6. Our sleepbuds are universal bluetooth, allowing you to use them with any audio app.
7. Our product simply works and it's easy to use.
8. We offer a five (5) year warranty on all of our products.
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Yes. The earbuds are universal bluetooth, so you can use with any audio app (YouTube, iTunes, etc).
Many of our users tell us these have become their everyday earbuds, not just for sleep.
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No, many users place the phone on the nightstand and listen without wearing the earbuds.
However, all Sleepcapes embedded with binaural beats will have a better experience when used with headphones.
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Yes. We warranty all of our products for five (5) years.
If you have any issues with the product we will replace without question.
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You will receive a "Getting Started" insert in your Sleep System box with simple set-up instructions and access information to the Soundscape Library.
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Our U.S. based support team is available 7 days per week.
For quickest support, email support@bellasleepcompany.com.
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Yes! We include free shipping with all purchases.
Orders placed by 12p CT (Mon-Sat) ship the same day, all other orders ship the following business day.
Please allow 2-4 days transit time.
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The app and Sleepscapes Library are updated monthly.
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The app and Sleepscapes Library are updated monthly.
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